data

Measuring Customer Experience

Since May 2019, we’ve been working to improve the City’s permitting function. This is the fourth of six posts that talk about early initiatives to improve organizational structure and processes.

As we continue to focus on permitting, we want to regularly incorporate customer feedback into our initiatives. To do this, the Central Permit Office has launched an in-person Customer Satisfaction Survey. This survey informs staff and management about the customer experience and create a baseline for improvement. We also hope that it will highlight positive customer encounters and interactions.

Development of the Snow Plow Map

Development of the Snow Plow Map

The creation of the mapping software took the form of three parts: Planning, Development, and Deployment. Planning was a 3.5 month process, while Development took 2.5 months, and deployment is ongoing. The following post details the first iteration of the program.

Tracking Snow Plows

Tracking Snow Plows

The City of Syracuse is one of the snowiest cities on record within the United States. Given this fact, it was deemed important that the residents of Syracuse should be able to see when their streets were plowed. During snow storms, the City of Syracuse sees an increased number of calls from residents telling us a street was not plowed or inquiring when their street was last plowed. By having a tool like the snow plow map we can be more transparent and open about our operations…

Upstate Data Summit

Upstate Data Summit

[VIDEO] On June 6th, Mark Headd, in partnership with Syracuse University’s iSchool, organized and hosted the first-ever Upstate Data Summit, a conference of data officers and analysts from across upstate New York. At the conference, public data and innovation professionals held panels on how cities including Syracuse, Rochester, Buffalo, Albany, and Binghamton can efficiently gather and use data to improve everything from housing safety to road & sidewalk repair.

Plowing Through the Data Hackathon

Plowing Through the Data Hackathon

Today, we are excited to release some of the snowplow data as part of the “Plowing Through the Data” hackathon, put on in partnership with the Syracuse University School of Information Studies and AT&T. We did a similar hackathon last year, and look forward to seeing what ideas and projects people come up with.

TOP Pilot Results

TOP Pilot Results

A month and a half ago, we announced the beginning of our TOP (Tenant-Owner-Proactive) Pilot for Code Enforcement. After its first six weeks, we have some exciting preliminary results to share with you.

DataCuse: The City of Syracuse's Open Data Portal

DataCuse: The City of Syracuse's Open Data Portal

Today, we are excited to launch DataCuse, an open data portal and website for the City of Syracuse. You can visit it now at data.syrgov.net.

We’ve posted here about how we use data to make decisions and why making data publicly available is important. With DataCuse, people in the community have access to a growing list of data that is collected and created by the City.

Open Data on Climate Change

Open Data on Climate Change

In April 2017, the Environmental Protection Agency removed information from its website relating to climate change. This included scientifically-based information and data about climate change, its causes, and its impacts... Thanks to work led by the City of Chicago, the information that used to reside on the EPA’s website was copied and is now published on a variety of municipal websites, including the City of Syracuse’s.