design

Modeling Permits after a Doctor's Office

Sometimes we find project inspiration in strange places. In this blog post we talk about how we modeled many of our permitting process changes after a doctor’s office.

A Love (Post-it) Note to Qualitative Data

A Love (Post-it) Note to Qualitative Data

In February, Samantha, Adria and I traded in our Syracuse winter coats for Long Beach sunglasses. We touched down in Long Beach, California and geared up for a three-day workshop on designing human-centered solutions to complex social challenges, like economic opportunity.