innov

Permit Intake Form: Small but Mighty Change to Permit Plan Drop-Off

Since May 2019, we’ve been working to improve the City’s permitting function. This is the second of six posts that talk about early initiatives to improve organizational structure and processes.

Once upon a time, a customer could simply walk into the Central Permit Office, drop off their plans or papers, and then just walk away. This happened most frequently when the permit office staff was busy serving other customers and unable to track every paper left on the counter. It oftentimes resulted in confusion and sometimes even lost plans. The api worked with the permit office staff to develop an intake form. This hot pink form requires individuals who are dropping off papers to provide a little information.