Since May 2019, we’ve been working to improve the City’s permitting function. This is the sixth of six posts that talk about early initiatives to improve organizational structure and processes.
During conversations with both city staff and the design/development community, it became apparent that we oftentimes accept plans and applications that are missing materials or have easy-to-spot errors that need to be corrected. Sometimes these errors go unnoticed or uncommunicated until several weeks into the plan review stage, which can really hold up application review process. Once the mistakes are noticed the correction period may take several weeks or longer because of back-and-forth communication between the permit applicant and the City. To minimize errors early in the process, and ultimately reduce the review time, the Central Permit Office is now requiring that customers submitting applications for commercial projects attend an “intake meeting” prior to formally submitting their application.