Since May 2019, we’ve been working to improve the City’s permitting function. This is the first of six posts that talk about early initiatives to improve organizational structure and processes.
One of the biggest concerns that both city staff and permit applicants share is the decentralization of the permitting review function. Even though we have a “Central Permit Office”, this space serves more as a “central drop off location.” It is a counter that people visit to turn in plans and fill out permit applications. The review function itself is actually scattered across different departments and lives in at least six different municipal buildings. We decided to take the first steps to unify and integrate commercial building plan review process and created two different Commercial Permit Teams.