join our team




The Innovation Team (i-team), launched in May 2015, is housed within the Mayor’s Office of Accountability, Performance, and Innovation.  The team is charged with providing ongoing innovation capacity to major challenges in the city and taking on new challenges once impact is achieved.  The i-team has developed programs to address problems with infrastructure, opportunity, housing, finance, snow, and permits.


Reporting to the Director of Innovation, the Program Coordinator will provide varied support and manage different initiatives.  This includes conducting research, providing creative direction, leading workshops, generating ideas, developing project plans, overseeing implementation, troubleshooting, and building relationships throughout all project phases.

The ideal candidate possesses a passion for helping to achieve the City of Syracuse’s Vision to become a growing city that embraces diversity and creates opportunity for all.  They will be ready to work in a high-energy, openly collaborative work environment. The i-team guides the City through process of generating ideas, developing detailed implementation plans, and delivering solutions to meet specific targets, while setting an environment for change and open collaboration. To that end, team members need to be able to simultaneously balance dogged adherence to an innovation process and protocol that is critical to delivery, but also must think creatively and asymmetrically and bring abstract concepts to practical implementation in a very time constrained environment.



Interested applicants should e-mail an up-to-date resume and cover letter to Adria Finch at no later than 5pm EST on Friday, January 4, 2019.  Questions may also be directed to this address.  The City of Syracuse is an Equal Opportunity Employer.


  • Understand both internal and external challenges within the City of Syracuse

  • Consult with internal and external experts to continually accept new challenges, generate innovative solutions and assess their feasibility

  • Lead the interagency process for accepting new challenges, ongoing idea generation, developing implementation plans, and managing progress towards defined targets

  • Lead the development of detailed charters and implementation plans for delivery on all major initiatives in the identified priority areas

  • Ensure effective performance monitoring vehicles are in place and regularly monitoring progress of initiatives; making recommendations for correction where appropriate

  • Manage projects and programs that advance innovation efforts across the City

  • As required by the Director, actively participate in Bloomberg Philanthropies’ cohort activities with other i-team grantees and ensuring all grant requirements are met

  • Plan constituent and stakeholder meetings and events based on research and team goals

  • Illustrate team concepts by designing materials

  • Create data visualizations to convey i-team work and initiatives

  • Document and archive meeting notes, research materials, innovation processes, and other materials as needed

  • Manage and maintain strong relationships with numerous city government officials and other stakeholders

  • Provide and communicate in a confidential capacity regarding program execution and performance, in addition to, providing candid assessments to the Director, and, where appropriate, the Mayor’s senior advisers

  • Represent the i-team and the Mayor’s Office at meetings with city department leadership and line employees as directed

  • Exercise independent judgment in the performance of certain duties

  • Perform additional duties as assigned

Core Competencies/Qualifications

Characteristics of successful candidates for this position include demonstrated:

  • Ability to research and outline best practices in strategic subject areas, contextualize this research to local relevance, and synthesize content to drive action-oriented dialogue

  • Ability to design maps and analyze the performance of service processes

  • Ability to review and synthesize for the Director and the latest developments in relevant civic design and civic engagement activities

  • Ability to manage projects that involve multiple stakeholders, constituencies, and/or agencies

  • Experience in conducting process improvement analyses and recommending changes that save time and money

  • Ability to thoughtfully communicate with team leaders and relevant stakeholders

  • Design, engineering, or technical abilities which may not typically be associated with government

  • Conducting of impact oriented research in the social sciences with implementation focus and quantitative aspects, including research, analytics, and document development

  • Experience with Google Drive tools

  • Facilitation of idea generation sessions and developing actionable items from them

  • Preparation of visual presentations by designing art and copy or digital layouts to effectively engage all necessary stakeholders to support success and obtain results

  • Desktop publishing tools experience

  • Attentiveness to details, deadline-oriented, acute vision, and the ability to handle criticism in a constructive way


City of Syracuse residency will be required.

The City of Syracuse offers a competitive salary and fringe benefit package.

The City of Syracuse is an Equal Opportunity Employer.