• While departments maintain continuity of critical operations, we add capacity and innovation expertise on a temporary basis to design sustainable solutions, which we define as: something that departments can maintain and continue long after our project -based engagement.

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X. Align with the City’s strategic vision 

We work to align individual department goals with the goals of the administration by facilitating change at an operational level. 

X. Learn from lived experience 

We believe that designing an effective solution requires collaboration with those with valuable expertise and insights obtained from experiencing the problem firsthand. Our goal is to ensure the solution resonates with their reality and garners their trust and buy-in. 

X. Create Space for Effective Collaboration

Recognizing government often works in silos, we facilitate effective information exchange to maximize cross departmental collaboration.

X. Build trust through every interaction  

We build trust through every interaction with departments, by listening to their subject matter experts, recognizing its importance in defining the problem and securing buy in for solution development. 

X. Be adaptive and nimble in our approach

We maintain an approach that is highly responsive to new information, working to integrate emerging information into our projects in a way that is productive and drives momentum.