Performance Management

Performance Management

We are excited to announce that the City of Syracuse is launching a new Performance Management Program. This is a program that allows the entire organization to create alignment and work together to achieve shared goals. We call these goals objectives and key results, and the Performance Management Program utilizes an agile approach to monitor our progress towards them.

Financial Operations Tiger Team

Financial Operations Tiger Team

Currently at the City, there are over 100 fiscal staff enterprise-wide, including 35 employees assigned within individual departments. This decentralization can cause inefficiencies and inconsistencies in our financial operations and is regularly cited as a weakness in our annual audit. To help address the challenges that come with this structure, today, the City of Syracuse is launching a financial operations pilot project.

e-Permits: Jump Out Of Line, Get Your Permit On Time!

 e-Permits: Jump Out Of Line, Get Your Permit On Time!

In August we hosted our first ideas competition called the Civic Innovation Challenge. Approximately twenty ideas were submitted by employees to improve City operations. As part of the competition, entrants had to explain how their idea related to the City’s guiding principles and objectives. One of the winning ideas is to institute electronic permit applications…

Upstate Data Summit

Upstate Data Summit

[VIDEO] On June 6th, Mark Headd, in partnership with Syracuse University’s iSchool, organized and hosted the first-ever Upstate Data Summit, a conference of data officers and analysts from across upstate New York. At the conference, public data and innovation professionals held panels on how cities including Syracuse, Rochester, Buffalo, Albany, and Binghamton can efficiently gather and use data to improve everything from housing safety to road & sidewalk repair.

Our Summer Storytellers

Our Summer Storytellers

This summer, we started a new internship program to help tell the stories of civic innovation happening in City Hall! Three interns have joined us to learn, write, and produce videos about the innovative work that goes on here every day. Please allow me to introduce you to our storytelling interns: