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Syracuse Winter Weather Operations

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In 2018, the Office of Accountability, Performance, and Innovation developed an in-house web application to track the City’s fleet of snow plow trucks and map street segments that had been plowed during winter storms in order to communicate to residents when their street had been plowed. The tool was exceptionally well-received and played an important role in the City’s communication strategy around an important public service delivery. However, last year the system experienced significant challenges with the underlying sensor technology and ran into limitations in the frequency of the network provider’s communications - resulting in performance issues that made the much-anticipated snow plow map no longer functional.

Despite extensive attempts to work around the inherent technical limitations, it became apparent that it was time to develop a more robust solution.

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Meet our new Deputy Chief Innovation & Data Officer

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Meet our new Deputy Chief Innovation & Data Officer

Introducing Conor Muldoon who will help to lead the API team in data and innovation to find new and efficient ways to improve how the City of Syracuse delivers services. Conor will oversee the implementation of a city-wide performance strategy and the continuous expansion of the city’s data infrastructure. He will assist our Chief Innovation & Data Officer in championing the Mayor’s innovative and performance management vision for all city departments and constituents.

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Introducing SYRCityline- transforming resident engagement and quality of service.

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Cityline has always been a portal to communicate with the residents, understand their concerns and find ways to address them, but a strong program is only successful if it continues to meet the needs for which it was intended, and for that, it has to be relevant, easy to use, and efficient.

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Managing Our Public Space With Permits

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So much of city life in Syracuse and in other cities operates in what is known as the “right-of-way,” which is space that is maintained and regulated for public use. Regulating the public right-of-way helps to make sure infrastructure is safe and usable.

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Meet our new Performance Management & Innovation Specialist

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As our Performance Management Fellow Mojdeh will work with City Departments to establish metrics that will be used to measure their operational performance, interview Department employees to understand their processes and data capture methods, and communicate performance insights through data visualizations and dashboards and will manage a city-wide, cross-departmental performance management program.

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Living a Quality Life in Syracuse

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Over the past year, the quality of life project has sought to understand what direction our residents want to see the city drive in by asking “What matters most to your quality of life?”. The idea here is that the city is currently in a car in the middle of a parking lot with 360 degrees of directions to go in. The car is made of numbers, and the parking lot is made of the stories we hear from residents every day. By learning more about quality of life from constituent perspectives, we hoped to narrow down from 360degrees to just a few roads to choose to drive down.