Improving Open Data Syracuse Through Community Feedback

Improving Open Data Syracuse Through Community Feedback

One of the skills that we have in our team at the Office of Accountability, Performance & Innovation (API) is quickly finding, pulling, and using data about city operations and services. We use this data to build dashboards that track performance and make maps that staff can use to address questions in real-time. The use of this data isn’t just valuable to our departments for internal purposes, it’s also meaningful to our community members as well. There are many reasons our community members appreciate access to this data that we collect. To ensure that we are sharing the data with them in a way that is easy to access and understand we have been busy collecting resident feedback on Open Data Syracuse, our city’s open data portal.

Building Equity in Road Reconstruction

 Building Equity in Road Reconstruction

Roads in the City of Syracuse have it rough. Every day, thousands of cars drive along them, they endure brutal weather conditions and let’s not forget the copious amounts of road salt used to help drivers during the region’s tough winters. During the construction season, the City of Syracuse undertakes road reconstruction projects to repave and patch some of its roads.

But how does the city decide which roads should undergo reconstruction? Earlier this year, API worked with Corey Driscoll Dunham, the Chief Operating Officer of the City of Syracuse, the Department of Public Works (DPW), and the Syracuse Metropolitan Transportation Council (SMTC) to examine the City's road reconstruction process, better understand how factors like race and income are correlated with the roads the city has paved in the past and build safeguards into the process to ensure that historically under-served populations and demographic groups are not overlooked by the city’s road reconstruction efforts.

Defining a Data Strategy for the City of Syracuse

Defining a Data Strategy for the City of Syracuse

What does it take to be a data-driven city government? Over the past year, for the City of Syracuse, it has meant a multi-pronged approach. Among our more visible projects is a partnership with Esri we expanded our snowplow map into a winter weather operations tool, tracking the updated sensors in our snow-plowing operations, which received over 10 thousand visits in the first storm of the last season alone and was recognized with an award for Special Achievement in GIS. We have also taken a performance-based approach to implementing the American Rescue Plan injection of $123 million dollars, with a public-facing dashboard that provides updated insights into how well we are spending federal spending dollars, and has been recognized as a national case study. And working side-by-side with our department of public works, we’ve piloted the inclusion of equity metrics in our road reconstruction investments.

Summer Intern Cohort Reflection

Summer Intern Cohort Reflection

Over the summer our office was fortunate to have hosted a cohort of very bright and driven interns, you’ve met them in a few of our previous blog posts you can read HERE. During our time together we had the pleasure and privilege to get to know these wonderful young women and work alongside them on a number of different projects and programs where their fresh perspectives and ideas proved to be invaluable to us. Before they left us to get back to their studies at Harvard and Syracuse University we asked them to summarize the work they completed with us over the 8-week internship and to highlight some of their favorite projects. Please read on to see how their summer went and all the great work that they helped us to accomplish!

Spatial Data – the Roadmap to Data Analysis in the City of Syracuse

Spatial Data – the Roadmap to Data Analysis in the City of Syracuse

We use spatial data every day – navigating from point A to point B, delivery of mail and packages to an address, identifying boundaries of our homes. Spatial data is some of the most useful data to communicate information; we can communicate where something is, how far away it is, how we can navigate there, and aggregate to spatial shapes (i.e., your street block or zip code) to identify characteristics of an area. Spatial data is information captured in a shape - think points, lines, or polygons. Information stored in these shapes then allows us to map the information in relation to other information. This can include how close or far away something is, how big or small something is, and how two areas of information compare to something near it (how does your neighbor impact you?).

The City produces spatial data often to help us communicate the narrative of key information to residents. This can vary across a wide variety of topics, from where water main breaks are happening, to what streets are closed for road reconstruction, to what neighborhood an address belongs to, to how close a school is to a resident’s house, or to the last time a snow plow cleared the road a citizen is traveling on. All of this information is communicated clearly and concisely through maps comprised of spatial data. In this post, we will explore several examples of how the City uses spatial data to measure and improve services.

The Art & Importance of a Gemba Walk

The Art & Importance of a Gemba Walk

“Our work changed a lot during the pandemic.” We’ve heard this phrase quite a bit over the last couple of years as we (the global “We”) have adjusted – and readjusted several times over – to a world in which face-to-face interaction – a fundamental piece of what makes us human, was no longer safe. Now, just over two years since we went from in-person meetings, coffee chats, and sticky note-on-the-wall workshops to shared WebEx screens and 9x9 little square faces on our laptops, we’re slowly starting to venture back into the formerly comforting but now unknown territory of in-person interaction. For local government innovators, this transition “back” – even in small increments, is a welcome (understatement) change.

Meet Summer Fellow, Laveena Lee

Laveena is a rising junior at Syracuse University, majoring in Policy Studies with a double minor in Italian and Information Management and Technologies. She is originally from Brooklyn, New York City, and her family now currently resides in Putnam County, New York. As a first-generation Chinese-American, Laveena was raised by her Taishanese (Hoisanwa) speaking grandparents and did not learn English until she began school. She has always had a passion for learning which made it hard for Laveena to decide on a focus for her college studies but knew that she wanted something involved with cultural studies integrated with the emerging workforce industries of the 21st century. Thus, she chose Syracuse University for its broad range of majors and minors and matriculated as an undeclared undergraduate student. In the second semester of her freshman year, she was introduced to Syracuse University’s Policy Studies program, fell in love with its core values, and admired its alumni stories. With Policy Studies, Laveena is learning how to be a professional problem solver with practical skills that can be applied to a variety of fields including the private business sector, governmental bodies, or non-profit public organizations. She views policy as the infrastructure for change, whether that is involved within the government or not. The importance of Information Management in the digital world motivated her to pursue a minor in IMT, and her personal love for Italian and its culture enabled her to pursue a minor in Italian as well. A blend of these unique skillsets, Laveena is determined to grow as an individual so she can one day give back to her community and help others just like her family had been helped. She recently returned from a semester abroad in Florence, Italy this past year, and is currently a Syracuse University Abroad Global Ambassador.

At Syracuse University, Laveena enrolled in a course on Smart Cities and Urban Policy which introduced the City of Syracuse’s What Works Cities initiatives and their iTeam to her. Subsequently, she had also enrolled in an Information Policy and Decision Making course at the iSchool, where Laveena connected with the city’s Chief Innovation & Data Officer, Nicolas Diaz, and expressed interest in the work their office had been doing. Returning from her spring semester abroad, Laveena joined the team as a summer fellow and is currently working on projects including data governance infrastructure, Syracuse’s Open Data Portal usability testing, and digitizing data for the greenhouses of the Parks Department. Unafraid to make mistakes, driven, and dedicated, she is looking forward to growing her professional network, fine-tuning her professional skills, understanding the inner workings of data governance, and practicing her data processing skills.

Outside of work, Laveena enjoys photography, listening to and studying music, weight-lifting, cooking and trying new recipes, as well as traveling the world and expanding her cultural understanding. Coming from an immigrant family in one of the biggest cities in the world, she has an interest in learning about different cultures, traditions, and languages. She speaks three dialects of Chinese: Mandarin, Cantonese, and Taishanese; Italian, and English. Her dream position would be to work in an organization that works towards addressing food insecurity and homelessness, women’s rights and empowerment, and is dedicated to giving back to the community. Laveena understands that she is privileged to have the life she does today, and strives to continue to build and use her skills to help others.

Meet Summer Fellow, Amina Salahou

Meet Summer Fellow, Amina Salahou

Amina is a rising sophomore at Harvard College, in Cambridge Massachusetts. Amina is interested in concentrating in History & Science (interdisciplinary concertation offered at Harvard) with a secondary in economics along a pre-law track. Amina knows she wants to be involved in a career that gives back. She is interested in exploring data science and the ways finance can be implemented to increase the mobility of impoverished communities. At Harvard she is involved with the Islamic Student Association, Nigerian Student Association, the Women’s Club lacrosse Social Chair, Harvard Science Review, and the Institute of Politics. The Harvard IOP is what allowed Amina to discover an opportunity with local government here in Syracuse.