Below the Line: An Analysis of Barriers to Opportunity in Syracuse

Below the Line: An Analysis of Barriers to Opportunity in Syracuse

Syracuse was recently named the 9th most impoverished city in the country according to data published by the U.S. Census Bureau American Community Survey (ACS). The City’s Office of Accountability, Performance and Innovation, working alongside the Department of Neighborhood and Business Development, recently released an analysis of poverty in the city and key barriers to progress…

TOP Pilot Expansion

TOP Pilot Expansion

[Video] About a year ago, we were in the middle of the Tenant-Owner-Proactive (TOP) Pilot for Code Enforcement. Two pilot inspectors were using a new set of tools and strategies in a small territory on the Northside of the City…

The 2018 Civic Innovation Challenge

The 2018 Civic Innovation Challenge

[VIDEO] In August of 2018, we hosted the City of Syracuse’s first annual Civic Innovation Challenge! Five City employees pitched ideas to address challenges to a panel of judges, and two were selected as winners. Watch the video below to learn about the winning projects…

Performance Management

Performance Management

We are excited to announce that the City of Syracuse is launching a new Performance Management Program. This is a program that allows the entire organization to create alignment and work together to achieve shared goals. We call these goals objectives and key results, and the Performance Management Program utilizes an agile approach to monitor our progress towards them.

Financial Operations Tiger Team

Financial Operations Tiger Team

Currently at the City, there are over 100 fiscal staff enterprise-wide, including 35 employees assigned within individual departments. This decentralization can cause inefficiencies and inconsistencies in our financial operations and is regularly cited as a weakness in our annual audit. To help address the challenges that come with this structure, today, the City of Syracuse is launching a financial operations pilot project.

e-Permits: Jump Out Of Line, Get Your Permit On Time!

 e-Permits: Jump Out Of Line, Get Your Permit On Time!

In August we hosted our first ideas competition called the Civic Innovation Challenge. Approximately twenty ideas were submitted by employees to improve City operations. As part of the competition, entrants had to explain how their idea related to the City’s guiding principles and objectives. One of the winning ideas is to institute electronic permit applications…