Digitization

,

Rethinking Personnel Processes: From Hiring to Retiring - Showcase of our Work

,
Rethinking Personnel Processes: From Hiring to Retiring - Showcase of our Work

In previous posts, we’ve talked about our process improvement project for some of our Human Resource Department forms, specifically their Employee Update and Personnel Requisition forms. The forms ensure that new employees can be hired; current employees can retire, and any other employment status changes can be processed in an accurate and timely manner.

In this post we will share what changes were made to these forms and their processes, the impact our work has had on the processes themselves, reflect on things that we did well in this project as well as the lessons we’ve taken away from this project.

,

Introducing the Code Review Form

,

Since May 2019, we’ve been working to improve the City’s permitting function. This is the fifth of six posts that talk about early initiatives to improve organizational structure and processes.

Brian Thompson, a plan reviewer in the Central Permit Office, gathered lists of specific items or topics that are typically required to assess the compliance of plans. He then developed a consolidated Code Analysis Form that clearly lists all of those items. 

,

Pay your Permit Fee by Credit Card!

,

Since May 2019, we’ve been working to improve the City’s permitting function. This is the third of six posts that talk about early initiatives to improve organizational structure and processes.

Last winter the City of Syracuse announced that it would start accepting credit card payments at its ice skating rinks.  Since that announcement, we have been working toward a role out of credit card payments with the Central Permit Office as well.